Delete your Pololos account

1. From the app (immediate)

1. Open Pololos and sign in.
2. Go to the Profile tab.
3. Scroll to the bottom and tap "Eliminar Cuenta" (Delete Account).
4. Confirm the deletion in the prompt.

Deletion is immediate and permanent: there is no grace period and no way to recover the account afterwards.

2. Without the app (by email)

If you no longer have the app installed or cannot sign in, write to contacto@apppololos.cl from the email address you registered with, with the subject "Delete my account". We will verify that the request comes from the account holder and delete the account within the legal deadlines (usually within a few business days).

3. What is deleted

When you delete your account, the following is permanently removed from our systems:

• Your full profile (name, date of birth, gender, height, city, description, interests, and search preference).
• All your photos.
• Your likes, matches, chats, and messages.
• Your compatibility questionnaire answers.
• Your approximate location and your encryption public key.
• Your notification token and account data (email and password).

4. What may be kept temporarily

In accordance with our Privacy Policy (§6) and Chilean Law No. 21.719, only minimal records with defined periods may be kept:

• Reports between users and their evidence (if you were involved in any): up to 24 months from the report, to prevent repeated abuse.
• Photo moderation records (evidence of a rejected photo): up to 12 months.

Additionally, by design, any copies of your messages kept by your matches on their devices are unreadable to us (end-to-end encryption), and messages are deleted from our servers after 12 months in any case.

5. Inactive accounts

If you do not sign in for 24 months, your account and all its data are deleted automatically, without you having to request it.

6. Contact

For any questions about deleting your account or how your data is processed: contacto@apppololos.cl